Purchasing Terms

JHE Purchasing Terms & Conditions

By proceeding with your purchase at JHE, you are agreeing to the following terms and conditions. These policies are designed to ensure transparency, protect the integrity of our service, and foster a respectful relationship between our business and valued clients.

1. Customer Support & Issue Resolution
At JHE, we are committed to delivering high-quality service and exceptional results. Should you experience any issues with your purchase or service, we ask that you first contact our customer support team directly. We are dedicated to handling all concerns in a timely, respectful, and solution-focused manner.

2. Public Reviews & Fair Opportunity to Resolve
We value feedback and take all concerns seriously. By completing your purchase, you agree not to leave negative public reviews without first giving our team a fair opportunity to resolve your issue privately. This ensures we can address your concerns effectively and professionally, as we are committed to client satisfaction above all else.

3. Agreement Upon Sale Finalisation
Finalising your purchase with JHE confirms your acceptance of these terms. We believe in transparent communication and stand behind the quality of our service, and this agreement ensures we can maintain a respectful and professional environment for both our clients and team.

4. Mutual Respect Clause
We are proud of the space we’ve built and the service we provide. In return, we ask for respectful conduct throughout your experience with JHE. Aggressive behaviour, false claims, or defamatory statements made publicly without prior resolution attempts will be taken seriously and may result in legal recourse.